Horrible customer service. I was referrenced to these bozo s through the manufacturer. I ordered a simple part from them to attach to my pressure washer. The part was $2.50. I waited for 2 weeks never receiving the part. I called back on 8/14/12 and after talking to several clueless people found out that the part was ordered but lost. They never offered to order the part again to, no apologies, nothing other than another 800 number and a redneck old timer blaming everybody but themselves for being a 2nd rate operation that seemingly can perform the simplest of tasks. If you use this group, hope the stars line up because there is no way they will go the extra inch let alone mile.