Pavlov really has the worst internet service. No one gets their advertised speed, the internet goes out all the time, and when you call support you get someone whose obviously reading off of a script and has you run all of these pointless tests on your computer which takes about 30 mins. What these support techs don't realize is that when EVERYONE'S internet is out or slow, that means it is not a problem with MY computer/connection, it is a problem on PAVLOV'S end. Its really not a hard concept to understand, and Pavlov's techs are just to incompetent to get it. All they ever say is "well our server is up and working". That doesn't mean jack shit. Doesn't this "server" have logs, which would tell you that it DOESN'T WORK PROPERLY. Seriously, Pavlov Media is the worst company I've ever had to deal with. I am very glad that my apartment complex is switching internet providers in a few months, after I told them what shit service Pavlov has. I have to deal with this for a few more months though, which is still going to suck. I have submitted a case for a Class Action law suit against Pavlov for false advertising, lying to customers, not fixing documented problems with their service, and a few other things to a few lawyers, and I'm waiting to hear back from them. All you have to do is Google "Pavlov Media" and you will see hundreds, if not thousands, of complaints and bad reviews about this company. And guess what? Almost all of them have the SAME problems as everyone else!