Pivotal Connection is a customer contact sales/service brokerage and consultation firm and SME in Call Center., Marketing and Sales initiatives.

Mr. Engle is Owner and Chief Business Marketing Management Consultant for Pivotal Connection (www.pivotalconnection.com), a customer contact sales/service brokerage and consultation firm serving a large range of vertical markets including Cable/Satellite TV, Entertainment, Gaming, Medical, Real Estate, Insurance, Political, High Technology, Direct to Consumer, Non-Profit, Consumer Products and Consumer Retail in both Business to Business and Business to Consumer applications. Mr. Engle has serv...

Mr. Engle is Owner and Chief Business Marketing Management Consultant for Pivotal Connection (www.pivotalconnection.com), a customer contact sales/service brokerage and consultation firm serving a large range of vertical markets including Cable/Satellite TV, Entertainment, Gaming, Medical, Real Estate, Insurance, Political, High Technology, Direct to Consumer, Non-Profit, Consumer Products and Consumer Retail in both Business to Business and Business to Consumer applications. Mr. Engle has served as a Vendor Selection and Subject Matter Expert in numerous small, medium and large Call Center, Marketing and Sales initiatives. Background: Mr. Engle has over 20 years of marketing, sales, and customer service management experience with small, medium and Fortune 500 level companies. Mr. Engle was a key member of historical launch efforts including the launch of DirecTV while employed as a Senior Customer Sales and Service Manager by Hughes Electronics, the launch of Rembrandt Toothpaste as a National Call Center Manager with Denmat Corporation, and the launch of the Sega Dreamcast gaming platform while a VP of Sales/Client Services with Intek Information. Specialties: • Marketing planning/development/launch • Inbound/Outbound Sales/Service Call Center planning/development/launch • Outbound Sales Center planning/development/launch • Phone system consulting and routing re-alignment • Outsource Call Center Broker for B2B/B2C inbound/outbound support • Quality Assurance implementation • IVR planning/implementation • KPI/SLA Development/Planning/Implementation • Political/Business Robo-Call and and E-Blast Marketing