To explain my experience with Crystal Clear Pools, on or about the last week of September 2012, my wife had contacted Tim Graham for a price to start and fix our spa. The spa had been not running for about a year with a bad pump. We knew that there would be additional repairs due to the cover needing replaced, thus allowing water into the tub without it running. Mr. Graham sent his crew “subcontractor Doug’s Pool & Hot Tub Service” to evaluate this repair. He then contacted my wife with a price to replace the pump, cover, and various broken pipes. Although after the fact, I feel that the price was very high for the various parts and labor, I am not a spa repair person nor do I know the details of the repairs. We agreed on the price to fix the spa and put a 50% deposit ($732.37) down for Mr. Graham to order the parts on about 10-2-12. After “waiting for parts” for over a month I had to contact Mr. Graham to request that his crew “subcontractor, Doug’s Pool & Hot Tub Service” which consists of 1 person get started on the repairs so that we could get this running before the winter set in. He explained to me that he had other jobs to complete, before he could begin mine. Although it was my impression that my repair was already on the books with the parts being ordered and deposit collected, as he required, we were still being asked to patiently wait. It was amazing that the crew “Doug’s Pool & Hot Tub Service” bega