I placed an order with the Ready Store one year ago. It has been nothing but problems all along the way and I still feel like after contacting the company through Customer Service many many times I haven't been heard. It was understandable that in the beginning after Covid hit and then we had an earthquake it would be difficult for the items I ordered to be available right away. I was totally fine with waiting for three months as I was told. But I didn't hear anything from the company after that time. It wasn't until I reached out to the company again and again that I realized just how difficult It may be to actually get the products I ordered. Then all of a sudden I received boxes of full meals. When I called about them I was told that somebody in the warehouse had made the decision to fill orders based on what was available instead of waiting for these back ordered items to come in. I returned those and Hunter replaced the original order that I had wanted. But that just pushed my order down to the bottom of the waiting list. So then I had to wait another three months they said before they would come back in stock. An email from Monica on Dec. 31, 2020 stated "Rest assured, your order remains in full force and is expected to get there as quickly as possible." So I tried to be patient and waited a few more months. Today marks a year exactly since I first placed the order so I thought I would login to my account and see if there had been any progress made. It showed that the order had fully shipped but UPS wasn't able to provide any tracking information. So I called up the store and was told that the order DID fully ship but it was so long ago that they don't have any shipping information for it. I don't buy it. Nothing arrived here from the store in that time. If I hadn't checked to see what was going on with my account, this company would have continued to show that the order was filled and shipped. But my sweet Mom, who wanted to purchase emergency meals for us, would be out the money already collected for the order but the product would never be fully received. Over the phone today, I was told those particular MREs aren't even being sold by the company anymore. Good to know. I was given the option to replace each MRE with a full meal. As generous as that may sound, they were not meals that my family would like to eat. In an emergency I want to feed my family meals that they are more familiar with and comfortable eating. It's my job to take care of my family and I was really hoping that it wouldn't be this difficult to get to that point. I don't feel prepared. This store is not "Always Here/Always Ready". I'm so frustrated. I asked to have the order refunded. I just hope that the refund will go through faster for my sweet Mom than this original order has taken. Customer Service just has not been very helpful in the sense that they keep saying over and over again just wait three more months just wait three more months, "I'm sorry we're doing the best that we can". But to have someone in the warehouse first make a decision for me and send us boxes of food that we did not want and then to show in my account that the order was fully shipped when honestly I don't think that anything ever was shipped from that order, it's ridiculous. I would really appreciate a response from somebody who isn't just being told to send out canned responses. As a mother, I have a strong need to prepare my family for as many possibilities as I can. I just want to be heard.