Their bookkeeping is incompetent. Instead of collecting information to correct an error, their bookkeeper argues. I normally pay HOA fee several weeks in advance of the statement date. Despite my documentation showing this going back to the purchase date, they are off a month. Now, I have a bill showing a balance for a pymt that is off by $125 in their favor, of course. Their bookkeeper just argued, constantly interrupted, and wouldn't let me finish a sentence.