I am very dissapointed with Kens Kars company. I spoke 3 weeks ago with Mark regarding a Tahoe. I called Kens Kars and Mr Mark Alonso answered. He described very accurate the Tahoe. I informed him that I will think about and I will let him know. After one week I decided to pay them a visit and see the inventory and test drive the Tahoe. Being 300 miles away I left to Middleburg along with my wife decided to spend the Saturday like a road trip. I left home around 9am and I arrived at the dealership around 2pm. When I arrived Mark was very surprised to see me. Now comes the issue: They only have few cars at the address. They keep most of the inventory 10 miles away in a warehouse because they sell most of their vehicles online. He told me that if I wanted to test drive the car I should have made an appointment, for them to be able to bring the car to the dealership and because I did not called before to make the appointment I can't see the car that day because being Saturday he was the only sales person at the dealership. He should have told 1 week before I came that if I want to see a specific car I should make an appointment. He forgot to tell me. Very poor customer service. Although I have a have a friend who bought from them I was very dissapointed. I won't recommend them because Mark made me lose 1 day from our precious life. If you still want to buy a car from them make sure to call them before to make an appointment, so you won't lose time and money with the trip.

I too am very disappointed with Ken's Kars. I do not recommend purchasing a car from them. I purchased a car online or so I thought. Paid them and was expecting delivery today. I waited and phoned them as the car had not arrived after one hour of waiting. Mark promised to call me back and let me know where it was. No phone call and they were answering my call. I am sitting here tonight out a lot of money and no car. These guys are crooks. Do not buy a car from them.