It's been over 2 years (yes TWO) and this is my pool! We call. We text. We have paid. We get "we have you scheduled for next week". Then next week comes and goes... we wait. We were supposed to be done April 2023. I have photos of the progress and all text communication between multiple employees. We are on our third project manager and his response is no different. "The guy before me quit but we have you scheduled for next week". We have done all necessary requirements that were expected on our part. Finished yard, concrete perimeter, cover, spa cover, etc. the list goes on and on. If you want to never swim in an actual pool and look at a dirt/moss filled "pond" in your backyard I would say go ahead and call them. Note: we paid and contracted in March 2021! Here are photos from May 2022 and now June 2023... I have a beautiful backyard with a nasty dirty hole. They had promised we'd be done by May. We have been waiting on "plaster" since May 1st. I get it. It has rained a lot this spring, I get that, but at this point you'd think custom service wise we'd be first on their list. I will GLADLY update my review if and when my pool is completed with a final picture.