This company is absolutely horrible - their customer service lacks the customer and service part, and keep in mind these people are just selling materials that you could buy on Amazon for probably 15% of what they are charging (if you could) so service should be everything to them. I have had issues from day 1 - when entering their dumpy office in Louisville, when trying to get someone one the phone (they very rarely answer), and forget getting your materials in a timely manner. Then you'll get random bills and threatened to be sent to collections when you had no idea there was a balance. This past time, after ordering materials over a week ago that should have been delivered within 48 hrs, I get a call saying nothing would be shipped out until I pre-paid my out-of-pocket amount. When trying to get answers, it takes multiple calls and games of phone tag to find out the owner wants people to pre pay (of course that is published nowhere and that's not how insurance works) what the estimated out of pocket should be. They've done the same thing to several of my friends so it's not just me - trust me - go somewhere else!