If I could rate them a negative I would! I also have contacted the BBB and the owner Donald Mintz with no response! I ordered a sectional December 5th contacted them over the phone discussed cost and delivery. 3 piece sectional in stock and delivery before Christmas. Placed the order paid in full. Then after going to Ashley furniture decided to add the single chair piece. Called them back was told the price and delivery would not be until after 1st of year. Because it was 125 for a small piece I would just pick it up. I already paid 295 for 3 pieces. Furniture came Tuesday before Christmas however the 3 pieces promised was not correct! The single piece was with the chaise and couch, the piece that was not supposed to be available until after the first of the year! I called and asked what was going on? There were also strips of fabric not matching the furniture sown in the seats? The frame is broken and bent! Now it's January 11th and still 3 rd piece of sectional is missing and now I'm being told the other salesman Shelby miss spoke about the sale and Karla is telling the truth it won't be available until February 4th? WTH! She began yelling at me after putting me on hold to check the status then had to call me back once she got her story straight! This time I explained to her had I known the delivery was not going to take place when stated I would have canceled and I wanted to speak with the manager I was not happy the way this was being handled! She hung up in me? I called her back again she hung up on me when I told her it was me! As a paying customer I believe I have the right to speak with a manager to discuss the issue.