Mareka Cole — Aug 07, 2019
They lost our business 100%. We've bought koi, fish food, aquatic plants and other items from Complete Ponds. My husband and I spe…
They lost our business 100%. We've bought koi, fish food, aquatic plants and other items from Complete Ponds. My husband and I spent almost $1000 on a Pondmax UV filter last month, which their installer brought to our house and installed it. A month later, the piping on the unit broke and water was going everywhere. We had to shut the unit off until we could call the next morning. We were trying to fix it, but noticed the technician glued some PVC parts when he put the filtering system together. Every time we would try to attach the fitting, it would snap off. When we got a hold of someone, they said they were too busy to fix it, so I sent pictures of the issue. We told them we didn't want our koi to die. Cori looked at the pictures and said we could come in because she had the parts to fix the issue. When we got there, she figured out what parts were needed. Cori made us pay over $40 to resolve the issue of glued parts that were connected to the filter's failed part. When she told us that we had to pay for the pvc piping and other parts, we felt the failure should have been under warranty. There is no way the filter's preattached piping should have snapped apart within the month. The issue couldn't be resolved without replacing the glued piping. So we humbly paid for the pvc piping and other parts. Apparently they failed to recognize that my husband had to perform the labor on what should have been warrantied work. Needless to say, we won't be back for any reason.
Read more
They lost our business 100%. We've bought koi, fish food, aquatic plants and other items from Complete Ponds. My husband and I spent almost $1000 on a Pondmax UV filter last month, which their installer brought to our house and installed it. A month later, the piping on the unit broke and water was…
They lost our business 100%. We've bought koi, fish food, aquatic plants and other items from Complete Ponds. My husband and I spent almost $1000 on a Pondmax UV filter last month, which their installer brought to our house and installed it. A month later, the piping on the unit broke and water was going everywhere. We had to shut the unit off until we could call the next morning. We were trying to fix it, but noticed the technician glued some PVC parts when he put the filtering system together. Every time we would try to attach the fitting, it would snap off. When we got a hold of someone, they said they were too busy to fix it, so I sent pictures of the issue. We told them we didn't want our koi to die. Cori looked at the pictures and said we could come in because she had the parts to fix the issue. When we got there, she figured out what parts were needed. Cori made us pay over $40 to resolve the issue of glued parts that were connected to the filter's failed part. When she told us that we had to pay for the pvc piping and other parts, we felt the failure should have been under warranty. There is no way the filter's preattached piping should have snapped apart within the month. The issue couldn't be resolved without replacing the glued piping. So we humbly paid for the pvc piping and other parts. Apparently they failed to recognize that my husband had to perform the labor on what should have been warrantied work. Needless to say, we won't be back for any reason.
Read more
Show less
