Taylor was so great to work with, as well as his colleague that he brought (wish I remembered his name). He is busy and it took him a while to come and get out here, but that's because he's taking his time to do good work and I'd rather have him take a little bit longer to come out and do a good job. He was great about explaining everything he thought was needed and offered options and would recommend what he thought was best, but ultimately left it up to you. Did a great job getting all of the extra materials and found great tile to match my bathroom when I couldn't find something complimentary. He was prompt, and consistent and plan to hire him back for any other home repair I need! 10/10 would recommend.