How could Teddy Bear improve? Let me count the ways. We purchased a $9000 2018 Hot Springs hot tub (which was on sale) from them in February with delivery set for May, 2019. When the tub was delivered, it was immediately clear that this place is a hot mess. They didn't bring us the right chemicals for the thing. They didn't show us how to use the chemicals. They basically said nothing. They left us with a filthy hot tub that we had to drain a few weeks later because of the lack of chemicals and how dirty it was when it arrived. Then I realized that there was a crack in the shell of the tub. We called the business and they actually said the entire thing needed to be replaced. They said to use the tub we had and they would let us know when the new tub would be installed. A few weeks later, the heat censor on the tub went. We couldn't use it and had to wait for someone to come up and repair it. They came and fixed it. Then we heard nothing for several months. Our messages went unreturned. We couldn't get anyone on the phone. Finally someone calls us and says that the new tub is in and they want to deliver it on Monday (it was Friday). We have to take time off work for them to come and that wasn't possible. They said we didn't have to be home for them to deliver. That wasn't going to happen given that they had already brought us a defective tub the first time. When they came to deliver the tub at a time that was convenient for us, once again, the tub was busted. The side panel ha