Life saver! I spilled coffee on my laptop. I called Need a Geek? an hour later. Benjamin told me what to do while waiting for a service call (it was a holiday)... unplug the power cord, take out the battery, turn it upside down to drain. Two days later when he arrived to have a look, the only damage was to the keyboard, which is replaceable. Saved me a ton of money for replacement, and saved all my data! This was my first experience with a service technician at home. Now he's my go-to guy. I highly recommend him.