I was having two distinct problems. The gutters on the two corners of my home were somehow backing up to the extent that instead of going into the ground by way of the downspouts, they were literally creating fountains off the corners of the home onto the ground below and destroying my landscaping and hardscaping due to the force. As well, the same flooding of the hardscaped walkway was causing flooding of my front planting bed and washing down and away most of my front lawn all the way to my neighbors. I had a small pipe installed alongside the bed to try and accommodate the water coming off the roof but it was incapable of handling the sheer volume. John proposed a buried cistern in my front lawn with new pipes connecting to the existing one as well as a fourth downspout that went to the back yard. His thought was all that water was unable to seep into the ground where the pipe currently ended so a cistern was needed. We agreed to $3000 which was also to include loam and seed. As it was finished in late November, we did not have substantial rains for me to verify this. When I had my thaw in Spring, there was some walkway flooding but I attributed this to the walkway's pitch and less to the drainage system. However, two calls and one text to John reminding him to remove the hay he had left and to come loam and seed were unreturned. I eventually hired a landscaper to address it. When the thunderstorms started in May, the problem occurred again.