The service is terrible & Bob is VERY unprofessional. I made an appointment days in advance for Bob to come to my house on Thursday May 19th spoke to a very lovely lady who answered the phone. I told her it was for my Samsung dryer & Frigidaire dishwasher. We set it up for anywhere between 11 am & 2 pm. I left work early & while on the road, got a call from my mom, saying that Bob called a short time before our appointment to say he doesn't service Samsung, he never offered to check out the Frigidaire dishwasher which was more important as its holding water, & gave my mom a phone # for a man named Pat, who would be able to come that day. My mom called Pat & he couldn't come until Friday, when we wouldn't be home. He then offered Monday, which is when we were having a house full of people & needed the dishwasher the most. I then called Bob's number & got the lovely lady who was apologetic & said she would have Bob call Pat & then he would call me. Over an hour went by & I then called & Bob answered & as soon as I gave my name & said I was waiting for a call he hung up. Thinking it was a mistake I called back & Bob abruptly said he had a doctor appointment he couldn't change & wouldn't be able to make it. When I asked why he made the appointment with me if he couldn't come, he said "I don't need to explain myself to you or anybody" & hung up on me again. I called him & told him NOT to hang up & said he was rude & unprofessional & I hung up on him