Horrible experience from beginning to end. Staff is unknowledgable and misinformed me from start to finish on my vehicle's damage and how to process my vehicle. USAA Auto adjuster/representative does not and never took into account the special body and suspension package iinstalled by the factory, nor any aftermarket receipts. In all, extremely diasappointed with USAA and Insurance Auto Auctions whom made me feel like I was in the wrong. Excuse me, really, I was rear-ended 40+mph at a stopped red light and Insurance Auto Auctions made me feel that I should not own such a nice car. Horrible customre service. Horrible staff that work the cars and parking lot, and unknowledgable front office staff informing me to remove my plates and all thing from vehicle when vehicle was completely repairable. I would NEVER RECOMMEND INSURANCE AUTO AUCTIONS to anyone.