Missing/Lost items in shipment: I would NOT recommend this company if you want your shipment items to be delivered in full. I hired Ship Smart for a small, 1-bedroom apartment move (1700 lbs) from Seattle to Los Angeles area in October 2019. Two dressers / storage carts containing most of my summer clothes (casual, business, evening apparel) were lost during the shipment. Ship Smart does not have and/or did not follow the most basic operating procedures that any professional shipping company should have in-place to accurately track the inventory list. They did not keep full and accurate documentation of items from pickup location throughout the storage, packing, transport, unpacking, and delivery process. The inventory list that I signed on pickup day in Seattle was not available to the delivery crew in Los Angeles, who created a new inventory list when they received the shipment at their warehouse. Due to this gross negligence, Ship Smart did not even notice the missing items during the 4-week period while they had custody of my shipment until I reported the missing items on the delivery day. In their last communication on 6/4/2020, they claimed they were "waiting on another consignee to unpack their shipment to see if the missing dressers may have been accidentally included in that shipment". It has now been more than 13 months since my partial shipment was delivered (11/25/2019). ShipSmart was not able to locate the missing items and has not communicated with me since June 2020. For additional details, see my initial BBB complaint on 4/27/2020: https://www.bbb.org/us/ca/aptos/profile/shipping-masters/ship-smart-inc-1216-213114/complaints