"Quality is not expensive...it's priceless" You send us your broken window regulator with the motor. We reassemble the motor guides, and replace cables with stronger and much more durable cables. If necessary we exchange plastic pulleys and rebuild regulators that are stronger than the factory issued models. Our dedication to satisfying your order is of utmost importance to us. In our factory, your product is assembled by workers with over 15 years experience. Whether new or old, your product is hand-crafted to surpass the manufacturers specifications. You are welcome to add any suggestions so that we could better serve your automotive needs. Payment for the repairs is requested for order process to begin. After you receive your payment confirmation, please send copy of your payment together with your regulator. Window Regulators USA has served the automotive industry for over 25 years. Power window regulators are our only business with over 25 years.