AB AB — Jun 04, 2019
Tub/shower valve replacement job was the worst customer experience I've ever had.
I took off work to meet the plumber at my house…
Tub/shower valve replacement job was the worst customer experience I've ever had.
I took off work to meet the plumber at my house five times (once for $900+ quote, once for the original job, back due to forgotten joint without ***any*** solder, then back out twice more for leaks after that two separate days). The new valve's joints were still leaking in two completely separate places. I couldn't afford to keep taking off work for Joe to practice his plumbing, so I watched a few YouTube videos, dropped $120 at Lowe’s, and did it myself. Bear in mind, all of this was only possible because I had cut my own hole in drywall to inspect the work after Joe left; otherwise Joe's solder joints would still be leaking in my wall today, causing all kinds of more permanent and expensive damage!
Went to the Kenco owner, Ray, several months later with this story and a sample of Joe's work in hand (pictures still available). Ray disavowed all responsibility to right the situation since I had taken the faulty joint out myself, and felt no need to refund a single penny.
So, if you are considering a Kenco plumbing service job, make sure you have 1) your own hole in the wall to inspect the joint after the plumber leaves, 2) a free schedule with no competing responsibilities, 3) the skills to do it yourself, and 4) the budget to mend their errors without any support from Kenco ownership/management.
Or, you know, you could use someone else. I know I will next time.
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Tub/shower valve replacement job was the worst customer experience I've ever had.
I took off work to meet the plumber at my house five times (once for $900+ quote, once for the original job, back due to forgotten joint without ***any*** solder, then back out twice more for leaks after that two sepa…
Tub/shower valve replacement job was the worst customer experience I've ever had.
I took off work to meet the plumber at my house five times (once for $900+ quote, once for the original job, back due to forgotten joint without ***any*** solder, then back out twice more for leaks after that two separate days). The new valve's joints were still leaking in two completely separate places. I couldn't afford to keep taking off work for Joe to practice his plumbing, so I watched a few YouTube videos, dropped $120 at Lowe’s, and did it myself. Bear in mind, all of this was only possible because I had cut my own hole in drywall to inspect the work after Joe left; otherwise Joe's solder joints would still be leaking in my wall today, causing all kinds of more permanent and expensive damage!
Went to the Kenco owner, Ray, several months later with this story and a sample of Joe's work in hand (pictures still available). Ray disavowed all responsibility to right the situation since I had taken the faulty joint out myself, and felt no need to refund a single penny.
So, if you are considering a Kenco plumbing service job, make sure you have 1) your own hole in the wall to inspect the joint after the plumber leaves, 2) a free schedule with no competing responsibilities, 3) the skills to do it yourself, and 4) the budget to mend their errors without any support from Kenco ownership/management.
Or, you know, you could use someone else. I know I will next time.
Read more
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