Cloud Engines, or Pogoplug has terrible customer service. The product works well, but should a user have a question, the answer they receive is canned and not helpful in the least. They do not answer their telephones, not return voicemails regarding technical support. Unfortunately, because of their lack of customer service, I cannot recommend this company. Find an alternative product to purchase and not a Pogoplug. -William Stern Bank of Cardiff, Inc.