Worst experience, we hired Ransom Hardwood Flooring to replace three discolored wooden planks, in the process they damaged our floor and had to restain the entire floor. When I spoke to Jason the manager about the amount I was quoted by Carlos his employee, he yelled at me over the phone and said he had to think about fixing the mistake his own workers made on my floor. Carlos the "experienced installer" who quoted the work and said that he would personally oversee the sanding down of our floors, never showed up again and sent young inexperienced guys to sand my floor who left black round scratches throughout the floor and gaps between the wooden planks. When I reached out to Carlos he told me he would come fill the gaps and take a look at all the scratches left by the machine, after four months of texting him, he never showed up or answered my calls or text messages again. When I finally got a hold of Ari and explained everything that is wrong with the work they did on our floor, she assured me she would be my point of contact moving forward. We set an appointment for her to come in and see it for herself but she never showed up. Instead we got a new person named Phill come and take pictures of the damage and told us we would hear back from Ari the next day, I never heard from her and she did not answer any of my calls. After a week of leaving messages I had to reach out to Jason, who again was completely unprofessional, made it clear he does not care about our floor or business and refused to transfer me to Ari or anyone else in the company. This company should not be allowed to be in business, there is no accountability, WORST contractors do not trust them in your home!!! They took our money and quit the job!!!