My claim number is # ICIN23040014. I was rear-ended by an 18-Wheeler (Commercial Vehicle) on 04/18/2023 in Los Angeles. I filed a claim through North American Risk Services (NARS) on 04/24/2023. They did not make initial contact until 06/01/2023. That was to inform me that my claim had yet to start. They needed to contact the driver to confirm their insurance coverage. The driver's company contacted me to check on me. They informed me that they had yet to hear from NARS and would contact them. I have sent countless emails and phone calls for updates to my claims adjuster for months. I am still waiting for responses or callbacks. I contacted my insurance company. They investigated and found the other driver at fault. My insurance advised me to go through NARS to have my vehicle repaired. I would have to pay a $2,500.00 deductible to fix my car. My vehicle remains damaged. I have not been able to drive it. I can no longer afford a rental, and not having a car will cause significant hardship for my family and me. I believe this is discrimination, and my case is being ignored because I am a minority. I do not think NARS is structured to help people like me.