I can assure you that all these reviews are fake. CALLED FBI, POLICE..... THEY BROKE,STOLE,ALOT OF MY STUFF. DID NOT RETURN CALLS AT ALL...AVOIDED ME FINALLY DELIVERED 2 MONTHS LATER. RUN...

The original quote covered 6 wardrobe boxes, 20 medium/large boxes, and 1 queen bedroom set. They ended up charging me extra because they picked up "a few extra boxes and peices." Secondly I had my stuff picked up October 17th with a requested and expected delivery date of 29 October. TODAY IS NOVEMBER 13TH, and it finally came. When I contacted the company to ask what happened around Oct 27th, they had no answer and said "we don't know why your stuff didn't make it on our first truck heading there, we're sorry." With the delay, of two weeks, we had to go out and buy everything that was packed with our HHG (i.e. work clothes, linen, kitchenware, utensils, etc). We still owed the remainder of $844 on the back end of delivery and on top of that, spent an additional $1,000 on essentials to live with while our stuff was still in transit. Their customer service "Ron" is a joke, a crooked joke if you ask me, and his counterpart, the one who picked up our things "Andrew" is just the same. I tried calling both of them and explaining that because of their (at fault) delay of our household goods, I had to come out of pocket for necessities, and for that would like a little compensation from the delivery fee ($200-$300) off from the final $844 owed. Well let's just say, Ron (customer service) said he had to talk to Andrew, then Andrew said he had to talk to Ron, they dodged my calls for days with no answer for any compensation. To this day, they are still giving me the run around like I'm an actual fool, but I'd rather you just tell me to go kick rocks rather than insult my intellect. AND PLEASE, if you use a company like this, make sure you have direct access TO YOUR DOOR to wherever you're shipping to/from. They won't tell you this, but if they have to take elevators, stairs, etc, they will charge you $100 more. And for every 75feet after that (each trip) they will charge you $75 each!!!! Luckily this didn't happen to me but this is how they scam you out of more and more money. This company "ALPINE VAN LINES" and many like it should be ashamed of how they do business and treat customers as useless piggy banks for their own selfish means. A side note, the original person that quoted me was Jack. Nice guy, nothing to do with the trucks or packing. So I take none of this out on him. I would say that he deserves to work for a better company so his image won't be tarnished with theirs.

This is my third move with Alpine van lines. This time I had the same crew as the last time and as usual I wasn't disappointed. They arrived quite early on the day of my move, got to work right away, and helped make my move totally stress free. We laughed and joked the whole time, which shows that they always seem to be having a good day. I don't wish to move again anytime soon, but if I do I will surely hire them again!