RUN, DON'T WALK, FROM THIS CONTRACTOR Throughout construction we encountered numerous instances of careless and shoddy workmanship, including but not limited to the following: 1. massive and unequal gaps between the deck boards and the house; 2. irregular spacing between deck boards; 3. abnormal angular cuts of less than 45°, which created an unusual “outside-in” spacing pattern; 4. stair treads that sloped 1 to 2-inches (left-to-right) over a 4-foot span; 5. uneven board placement, which caused high points and low points on the deck surface; 6. deck posts that were misaligned; 7. stair treads that were cut to unequal lengths; 8. stair treads that exhibited severe bowing; and 9. 3 code violations – 2 of which resulted in the deck failing final inspection. After that, Tru Decks WALKED OFF the job. The owner of the company that fixed the deck, a top-rated builder on Angie’s List, mentioned that his company is called upon a handful of times each year to correct problems left by other contractors, but our DECK WAS THE WORST he had seen thus far. We ended up going to court with Tru Decks because of the shoddy and careless workmanship, and an inability to come to terms with the final payment. Do yourself a favor, look for other deck builders in the Twin Cities; there are many, exceptional builders. We believe our experience with Tru Decks speaks for itself.

Look for Another Deck Builder! We hired Tru Decks in August 2012 to build us a beautiful deck using top of the line composite materials. The only problem was the company was not up to the task. The problems were varied, but most centered on board spacing, a lack of quality control, and an inability to lay the deck out properly. After countless errors (which they fail to acknowledge to this day) and with the deck incomplete, Tru Decks walked away from our job. We hired another company to finish the deck, as well as fix the numerous mistakes made. Prior to starting work on the deck, each member of that team analyzed our deck. Each person was confused by the massive gaps that adorned our deck, as well as the awkward spacing between deck boards. Ultimately, the deck failed inspection due to a couple of elementary mistakes. We ended up going to court with Tru Decks over the value of the work they did. There are numerous other contractors to choose from; my advice is to look elsewhere.

We hired Tru Decks in August 2012 to build us a beautiful deck using top of the line composite materials. The only problem was the company was not up to the task. The problems were varied, but most centered on board spacing, a lack of quality control, and an inability to lay the deck out properly. After countless errors (which they fail to acknowledge to this day) and with the deck incomplete, Tru Decks walked away from our job. Ultimately, the deck failed inspection due to a couple of elementary mistakes. We ended up going to court with Tru Decks over the value of the work they did. There are numerous other contractors to choose from; my advice is to look elsewhere.