I have been treated here for four years now. Today I came in for medical care and, while I was speaking with the medical director, the nurse, Adam Santos, who says he owns the place, grabbed me by the shoulders for no reason and started screaming at me. He continued to physically assault me and scream at me for about ten minutes. I called the Police, who informed me that if I pressed charges against Adam Santos, of 441 Urgent Care, he would have me arrested for trespassing. What kind of world is this?