They helped us a great deal. We are happier than ever now. I highly recommend Star Point Counseling.

This business does not operate professionally or ethically

This business is awful. It took me months to finally decide to go to a counselor. I was scheduled with Lael Louty on Tuesday of this week and today (Thursday) I was informed that she is no longer treating patients in the Tampa office and that she will only be in Brandon- this was only two days after I poured out my life story to her. I was specifically asked what office I wanted when I scheduled the appointment. If she was not going to be working in the Tampa office, why did the owner Sam schedule me? Why did she let me tell her all the things I had to say without informing me she wouldn't be there? Why did they let me schedule a second appointment for the Tampa office. When I told Sam I did not want to start from the beginning, he said "you only saw her once and we have the note here." Well that once was huge for me. I told that person everything about me. I exposed pieces of me that I don't talk about. A few notes does not convey the feeling I expressed. It should never have been assumed that I would be comfortable just being reassigned because I only had one visit. I have trust issues as it is. So this is a complete reminder of why it is hard to trust. Blatant lies from someone who is supposed to help me. I am breaking to pieces right now. And once again I am alone.