To be honest it took a little while for the estimator to meet us at our facility. After the first five minutes I new they would be our flooring contractor. The references and the salesman's knowledge was very comforting. We shut down this part of our plant once a year and ECR completed thier work on time with no problems. ECR came highly recomended by a supplier of ours and we are happy we choose them. Mike Benton F MGR