Ok, that fact that they did not reply to me after i asked for my money back and it has been incredibly hard to get in contact with their spa altogether I am writing a bad review about them. It is such a shame that some one can run a business like this and still make money. My aunt owned a spa and never one time when some one called did they get a voice mail with no response for days at a time and then told to contact through email. I am so disappointed as I really wanted to relax and be able to receive a massage that i paid for and was never able to make an appointment with their company. I tried contacting them at least a month before the date that i was requesting and because no one was available to take care of me I am out of luck because, as most people, i have a very complicated schedule and you were unable to accommodate me! Very, Very disappointing!