Value City Furniture

They gave away my furniture after we redid a pickup date!! MANAGER SAID THEY ONLY HOLD YOUR PICKS FOR 8 DAYS! EVEN AFTER WE RESCHEDULED IT! NOW WE HAVE TO WAIT ANOTHER MONTH FOR ANOTHER ONE! HOW DO THEY GIVE AWAY YOUR FURNITURE THAT YOU BOUGHT AND PAID FOR IN CASH! WHEN IT WAS WAITING FOR PICKUP? M…

They gave away my furniture after we redid a pickup date!! MANAGER SAID THEY ONLY HOLD YOUR PICKS FOR 8 DAYS! EVEN AFTER WE RESCHEDULED IT! NOW WE HAVE TO WAIT ANOTHER MONTH FOR ANOTHER ONE! HOW DO THEY GIVE AWAY YOUR FURNITURE THAT YOU BOUGHT AND PAID FOR IN CASH! WHEN IT WAS WAITING FOR PICKUP? My husband and I bought furniture from Value City November 28th 2020, we were told it was going to arrive first Dec 26 2020, then January 15th 2021 we then got a call saying it was in January 12th I called the store and spoke to a young lady and told her we could not pick it up until all the furniture was there cuz they only had the recliner by its self (separate) and we were informed that only half the loveseat recliner was there the other half and console was not there so she wrote on the computer (so she said) that we were to pick up all pieces when they told us on February 5th, 2021 they then changed, to Jan21, 2021 we got a call back from corporate and we got a call from Value City saying I'll Furniture was there all of it, jan21, 2021, we drove up there only three pieces were there we're missing our recliner the seperate recliner was in on January 12th 2021 and our recliner is no longer there spoke to a manager named Craig or Carl who was very rude and informed us they only hold merchandise for 8 days who holds merchandise for only 8 days when a customer pays for it and calls them to set up a delivery time or a pickup time to the 21st of Jan so now he is telling us we have to wait until February 18th and there is nothing he could do about it when I complained and told him at least I wanted a discount from waiting 3 months for my furniture he turned around and wanted to refund all of it and then told me to pretty much shut up because there was nothing else he could do about it he was very rude and does not need to be a manager when he was going to give me a refund he said he could only give us a check back after we pay cash in hand on November 28th. I told him to hold on no refund and I wanted to make sure that I get my recliner he told us that he is not going to guarantee us to get a recliner even on the 15th of February now mind you we have paid for this in cash and have been waiting 3 months and I've received nothing we want this problem solved and I want my furniture now I am tired of all the excuses of "well due to covid-19." we have been giving three different months of picking up our furniture this is getting out of hand we could have went elsewhere and got Furniture in 2 weeks with no issues whatsoever my family got there furniture from different places faster then we have. They gave away our recliner we paid for and it was there now we have to wait another month!