From the day we met Steve Rossi, we had a good feeling about him and his business. One of the reasons was because he is an owner/operator; that has been a great experience for us when choosing contractors, and this one was great too! He was honest and forthright up-front with our options, even though they were somewhat limited by the requirements of the oil to gas conversion program we were signed up for. Steve and Todd were excellent in their professionalism and work. They installed a new Navien combi (gas heat and on-demand hot water) unit in one day, and we couldn't be happier with the work that was done. From the start with the removal crew, they were neat and orderly, laying down paper/cloth to protect the home, even in the basement areas! The cleanup and restoration was even better than when they started. To date there have been no concerns or issues, and the unit runs as quiet as it is sold as. It's ability to keep up with the hot water demands of a 4 person household (2 women included) is great. I would recommend Steve and his team for future work at your house, and would hire him and his team again!!