I am writing to share my experience with Craig from C&L, with whom I have done business for over 15 years. While I appreciate Craig as a person and find his work to be good, I have become increasingly frustrated with his communication and business practices. Craig's business shirts display the slogan "We will be there tomorrow with a emoji of the laughing crying face" on the back, and unfortunately, this seems to be a motto he lives by, as "tomorrow" often never arrives, and neither does Craig. I have been attempting to get my pool serviced by him since before Derby, and it remains unfinished. Due to these ongoing issues, I contacted Suntimes West, who responded immediately and are scheduled to be at my house tomorrow. Their quote is also less than what Craig is charging. As a loyal customer for many years, it's time for me to move on. I advise others to consider these challenges when deciding whether to engage C&L's services. If it were an option, I would unfortunately give them a zero or minus-star rating.