*UPDATE: The company has replaced the glass with the thicker 1 inch original thickness and waiving the installation fees, in addition to a full refund. ORIGINAL REVIEW: We just had our front window installed (after a three week delay due to errors in the order) and it was the wrong size. They ground it down and put it in. We were very patient throughout this whole process. However, the installers left without the vinyl window seal lining up correctly – large gaps all the way around the inside and outside of the window (able to easily slide a nickel around in the gaps). When we called to have this fixed we were laughed at by Nick and treated very badly over the phone. After being in contact with the main office, we were informed that Nick was the owner! It was worked out that Nick would come by the house – look it over – and fix the issues. Upon arriving he apologized for his inappropriate behavior over the phone stating is was due to the “day he was having”. He looked over the window and came to the conclusion that it was our vinyl frame because they took out 1 inch glass and only installed 7/8 inch glass. Unfortunately he also said these things with a very strong attitude and even stated I was being unreasonable. Later the office called and very kindly refunded us the cost of the window.