If I could give them a 0 I would. Our school trip was scheduled for May 1-3rd to Chicago and canceled with the pandemic. When it was canceled they promised a full refund but said we had to wait for all the venders to open. We waited and waited and then in mid July we received a letter saying they would only offer anything above the deposit that was paid. $300+ per family, over $8,000 for our school alone. We contacted the company three times asking for an explanation of what the $150 deposit per person was being used for with no response. While I understand this is a hard time for everyone and they made the arrangements they could not provide back up with any invoices or bookkeeping to support their calculations. On top of that the district requires trip insurance, that this company said was included, and then after they said it did not cover anything. In a second letter received by some parents the company had the audacity to lie and say the school canceled the trip and that they offered a discounted trip or credit to the school for the non-refunded deposit. We are a small school and we as parents talk to our school staff all the time. No such offer was ever made to the school. I would not use or trusting this company.

If I could give them a 0 I would. Our school trip was scheduled for May 1-3rd to Chicago and canceled with the pandemic. When it was canceled they promised a full refund but said we had to wait for all the venders to open. We waited and waited and then in mid July we received a letter saying they would only offer anything above the deposit that was paid. $300+ per family, over $8,000 for our school alone. We contacted the company three times asking for an explanation of what the $150 deposit per person was being used for with no response. While I understand this is a hard time for everyone and they made the arrangements they could not provide back up with any invoices or bookkeeping to support their calculations. On top of that the district requires trip insurance, that this company said was included, and then after they said it did not cover anything. In a second letter received by some parents the company had the audacity to lie and say the school canceled the trip and that they offered a discounted trip or credit to the school for the non-refunded deposit. We are a small school and we as parents talk to our school staff all the time. No such offer was ever made to the school. I would not use or trusting this company.