TJ Masters — Jul 15, 2021
I purchased a new home with a pool, friends recommended Pride Pools for my pool needs and so glad they did; from the first-time wa…
I purchased a new home with a pool, friends recommended Pride Pools for my pool needs and so glad they did; from the first-time walking in, I was greeted with a warm welcome. Of course, as a new pool owner, I had lots of questions & concerns, staff is very friendly & knowledgeable and were very patient with all my questions, thank you to my friends for referring Pride Pools, I am a new happy customer & highly recommend them.
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I purchased a new home with a pool, friends recommended Pride Pools for my pool needs and so glad they did; from the first-time walking in, I was greeted with a warm welcome. Of course, as a new pool owner, I had lots of questions & concerns, staff is very friendly & knowledgeable and were very pati…
I purchased a new home with a pool, friends recommended Pride Pools for my pool needs and so glad they did; from the first-time walking in, I was greeted with a warm welcome. Of course, as a new pool owner, I had lots of questions & concerns, staff is very friendly & knowledgeable and were very patient with all my questions, thank you to my friends for referring Pride Pools, I am a new happy customer & highly recommend them.
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Justin Scott — Jul 22, 2020
If I could give them zero stars, I would. This company has some of the poorest customer service I've experienced in a long time. T…
If I could give them zero stars, I would. This company has some of the poorest customer service I've experienced in a long time. They don't call you back despite saying they will. You must continuously call them. They don't want to hear the customer frustrations, they simply make every excuse as to why "you're being unreasonable". They continuously cut you off when you're speaking. I can go on and on, but I think the point about their customer service is made.
FINAL UPDATE: I drove to their store today as requested to get my refund. When I got there, I was told for an associate that I would have to wait for her manager to arrive and that they would be there in about 5 minutes. 10 minutes later, the manager arrived and they tried, again, to say there would be fees for the refund. I told them they could refund my money in full or they would hear from my attorney. The store manager then decided to get argumentative with me trying to goad me into being confrontational by acting like I was getting loud with her until I informed her I was recording the entire encounter. She then changed her tune and told me she would have to contact someone for approval. She made a quiet phone call that neither I nor my recording device could pick up and then said that she was told to refund my money in full.
Overall, this company is overpriced, deceptive, and unethical in their practices. Don't waste your time or money with them!
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If I could give them zero stars, I would. This company has some of the poorest customer service I've experienced in a long time. They don't call you back despite saying they will. You must continuously call them. They don't want to hear the customer frustrations, they simply make every excuse as to …
If I could give them zero stars, I would. This company has some of the poorest customer service I've experienced in a long time. They don't call you back despite saying they will. You must continuously call them. They don't want to hear the customer frustrations, they simply make every excuse as to why "you're being unreasonable". They continuously cut you off when you're speaking. I can go on and on, but I think the point about their customer service is made.
FINAL UPDATE: I drove to their store today as requested to get my refund. When I got there, I was told for an associate that I would have to wait for her manager to arrive and that they would be there in about 5 minutes. 10 minutes later, the manager arrived and they tried, again, to say there would be fees for the refund. I told them they could refund my money in full or they would hear from my attorney. The store manager then decided to get argumentative with me trying to goad me into being confrontational by acting like I was getting loud with her until I informed her I was recording the entire encounter. She then changed her tune and told me she would have to contact someone for approval. She made a quiet phone call that neither I nor my recording device could pick up and then said that she was told to refund my money in full.
Overall, this company is overpriced, deceptive, and unethical in their practices. Don't waste your time or money with them!
Read more
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