Extremely knowledgeable regarding products and services, especially service. He has been at it for nearly 50 years.. The repaired patio and enclosure screens were better than original. Due to all the storm damage in the area last year he seems to be very popular. It seems that most companies today place no importance on service. I highly recommend this business to anyone who is in need of it. I had gotten the referral from a friend after the original business relocated. The telephone number is the old number.. The new number is 413-566-3095. His name is Gary.