To Whom It May Concern: Yesterday, I had the pleasure to have one of your employees, Johnny Spall, come to my home to repair problems I believed were caused by a faulty air conditioning unit. As it turned out, there was no problem with the air conditioning unit itself, but instead was a plumbing problem. I am very pleased to report that Mr. Stall 'went beyond the call of duty', and fixed the problem immediately even though it was not his area of expertise or the purpose for his visit. His willingness to help me kept the problem from becoming damaging to my floors and from my having to spend additional money to repair it. I congratulate you for having Ms. Stall in your team of technicians. He not only knows his job well but also understands that offering excellent customer service will guarantee success for your company as well as his own success. Because of the wonderful service Mr. Stall gave me, I will be recommending his services and your company to others in my community. Thank you. Mrs. Armand Paliotta P O Box 2008 Coppell, TX 75019