I was charged 20 dollars extra a few months ago because they did not get my voice-mail 2 days prior to the due date when I had called to update my card on file Last month the charge went in fine today a day later after the due date I get a voice-mail saying we cancelled your internet because of of lack of payment I honestly don't have lack of funds I have a lack of patience and I definitely DO NOT RECOMMEND THIS COMPANY THEY ARE BIPOLAR THEY HANG UP THEN COME OVER FIX THINGS LIKE NOTHING I WILL CALL THEM TOMORROW IF THEY DON'T REFUND ME THE LAST LATE FEE AND DO NOT FIX THEIR BILLING ISSUE THEN I WILL TAKE LEGAL ACTION AND GO IN WITH FULL FORCE ON COMPLAINTS, REVIEWS AND MEDIA ATTENTION I CAN'T HAVE A COMPANY OPERATING IN THIS MANNER IN LAS VEGAS.