I would describe this company as incredibly disrespectful, incompetent, and predatory.  We initially hired island details when we moved to the island. We were convinced by them to spend extra at the beginning for a clean up and then an ongoing maintenance schedule. Fortunately, someone was at the house during many of the ongoing maintenance visits. We discovered that we were not receiving the time on site that we were paying for! Often only two hours with two people who worked slowly while we were paying for 8 man-hours on-site at each visit. When we spoke to the company we were told that yes that is true and that they that closely monitor their trucks with GPS, the banked time would be used for the fall "clean up". Had we not confronted the company I am sure they would never have said anything.  Fall came around and despite paying for maintenance all year, our yard did not look good! This was because they were not adequately doing the maintenance job they were being paid for.   At the time of the fall clean up I met with her crew and it was clear they did not receive much direction or supervision. After one day we were texted that it was going to take more time to finish the work and that the crew would be back tomorrow. We never approved additional time or agreed to any expenditure beyond our maintenance agreement with which they failed to perform.  We were out of town and could not respond or review the work. The crew proceeded to work for three more days. We were under the understanding that this work was to be completed under the time we had already paid for and had been banked.  They worked for three days without our approval or a contract and then tried to bill us for almost 4 grand for the additional work! Work that wouldn't have been needed if they had done it as scheduled.  When we spoke about this issue the company refused to compromise on the bill in order to reach a fair agreement for the work that was done. The owner was very rude! At one point saying "this is what it costs to take care of houses on the island. Most of her clients would never complain about a bill like this. and that some of our plants had needed specialists that required a much higher rate,  If we can't afford to take care of the house then we may be living beyond our means and she has seen kids from Seattle move here before and not understand what it takes to maintain a property on the island. It became clear that she thought she could just take advantage of us.  Avoid this company at all costs. We have since found a great company, and not had any of these issues.