I hired them to clean my carpets out in beaverton and by time they left and the carpets dried they looked worse! I contacted the business the next day about it and they promised to come back and redo it using a different shampoo. The next day they called me back again and said that they changed their mind and they decided not to come back and fix it. My carpets look like a disaster. I would NOT recommend this company to anyone. They don't care about the quality of their work.

The sservice man came out looking glum and gloomy It was hot out so I asked if he'd like some juice No he said, just whow me what you want cleaned. I said it was 4 rooms and a hall and he said no it is 5 rooms because the great room counted for 2 Okay but the man who took the order did not tell me that. He came in and handed me a contract that contained over a dozen we are not resoonsible for statements and a $5.00 fuel charge. I called and spoke to the nman who took my order and Oh my but he was in the throes of MANopause becasue he yelled at me and then said he wasn't going to do the floor and hung up.. I went to talk to the service man and he was driving off. This behavior seems too slick to be unusual. I called Terry carpet cleaning and they will come over with a good attitude and no fuel charge.

When the cleaner arrived he was not even remotely pleasant, and asked to see the rooms we wanted cleaned. I took him in the kitchen to show him the tile we wanted cleaned (as per my phone conversation with the appointment setter (Charles); at which the technician said that he wasn't going to do the tile. When I told him I spoke with someone about the tile, he repeatedly told me "no you didn't". I said I spoke with someone last week and he said "well that was last week". I told him it would have been nice to know he wasn't going to do the tile, in that we had spent a lot of time taking everything off the floor and putting it onto the patio; which was clearly of no consequence to hi, as he just didn’t care and made no attempt at an apology for our inconvenience. My wife could see/hear that it was getting confrontational, and was extremely uncomfortable having this rude, unprofessional stranger in our home; at which time my wife said she would rather do the carpets herself if we were going to have issues. The technician at that point told me that I had been "red flagged" in their system and said he knew he was going to "have problems with me" and proceeded to leave our home. I followed him out to ask for their business owners contact information, which he indicated the owner was out of the area and gave me a phone number to call. At that point he said that "he did not need our business" and left. When I called the business number, I reached the person who initially took my order (Charles I think) and I started to explain what had just happened; he interrupted me saying he knew "I was going to be a problem and give them a hard time". He said that once I had told him over the phone that I was a small business owner he “red flagged me”; he said in that I was a business owner that I "think I'm smarter than everyone else", that I was an "a** h***", that they did not want our business and hung up. I called back only to have him basically repeat himself and hang up on me again. It was the strangest one sided conversations I had ever had; in that I thought I was talking with a small business, his strange response made absolutely no rational sense and was completely idiotic!!! If anyone uses these guys to clean their carpets, be assured you are working with some unprofessional people. I would never want people like this in my home and around my family!!! Buyers beware!!!!