Only giving one star because 0 star was unavailable. I would not hire lori's diamond cut cleaning if it were desperate for a cleaner. Not only was there a lack of communication, but her rates vary case by case. She is also the property manager of a separate company where these rates are in line with a high school yearbook. If she doesn't like you then you get charged more. I've had two separate cleaning experiences with Lori. The first I moved out a rental and scrubbed top to bottom, still was charged $300+. Next I moved out of a rental and cleaned up but did not deep clean. I was charged $500+. The work that was done was not worth the dollar amount charged. Do not reccomend her. Her cleaning is sloppy and so is her character.