I ve been a customer of this company for several years. I noticed more weeds than usual last season, but never called because they ve always done a decent job. I chalked it up to a bad year for weeds. This year has been even worse. I have more weeds in my yard than I ve ever seen. I had to call them two times to get someone out to my house for a re-treatment. In my opinion he did a mediocre job when he came out. I pay in advance for the following year every November-December. I have referred people to their service. If they treat long term customers this way, I can t imagine new customers get treated any better.