Matt Ford evaluated our HVAC system and recommended changing from an oil furnace to a new boiler and hydro air system.  His primary recommendation came as we were trying to solve for some condensation in the flue pipes.  He said the boiler would be more efficient.  As part of the update to our system, Matt replaced the water heater, put in a new boiler and air handler, eventually adding a bypass for ventilation, and subsequently changed the condenser for the AC.  The new system did not work properly almost immediately.  The air handler would freeze solid and the heating system would not come on at random times in the winter.  Matt offered many excuses and solutions.  I was paying for service calls to fix an expensive and new system.  I trusted Matt, and he continually said he knew what was wrong, and the next thing would fix it.  Unfortunately he continually missed the solutions. I had to replace the entire system again, with a different company. I finally called Matt to explain that I had to make the change.  Matt apologized and said he was disappointed.  I asked him if he'd be willing to buy back any of the almost new equipment.  Matt said he would buy it back and do what's right for me.  Apparently, he has a different idea of what that means.  He now will not answer my calls nor return the messages I've left for him.  I liked Matt, I trusted him, and now, I have to admit, I think he ripped me off entirely.