My clothes were to be ready on 3/19 and weren't (Villa Rica store). I picked them up on 3/21 and the mgr. (Lisa) told me that an employee at the Douglasville store had a miscarriage and they didn't even know she was pregnant. That was why my clothes were not ready and that I should have compassion. I calmly said that compassion goes both ways. She raised her voice and continued to say that I had no compassion. She then said that I should go to another cleaners (3 times). She did finally apologize that the clothes weren't ready when promised but went on to say again that I should find another cleaning service. She handled this situation in the worst possible manner and showed the new employee she was training how to lose customers. I shall not go there again and will report her and the company to the BBB and Chamber of Commerce. All she needed to say was, I apologize for the delay and leave it at that. She took the situation to a level that was uncalled for. Lisa showed a lack of customer service skills as well as compassion. She also violated federal and state HIPPA laws by telling me confidential medical information about an employee. Shame on Lisa and V's Cleaners for hiring her as a manager.