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Eye to Eye

Opticians

1819 York Road, Timonium, MD · 21093

1.0 (1 review)

Call (410) 376-7070

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Timonium, MD

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Timonium, MD

1.0 / 5.0

Average Rating

1 Review

Customer Feedback

26 Years

In Business

Claimed

Owner Verified

Business Details

Serving Timonium, MD

Our family owned eye care boutique, located in Timonium, is your one-stop shop for all your high end vision needs. We offer expert fittings on designer brand frames, sunglasses, lenses, contact lenses and eye care essentials for both adults and child...

Est. 2000 Timonium, MD 26 Years in Business

Customer Reviews

1.0 / 5.0 (1 review)

Write a Review

A B — Jan 30, 2012

2009 Stay away from Eye to Eye like the Bubonic Plague. Their business practices are very questionable. Recently, I ordered a pai…

2009 Stay away from Eye to Eye like the Bubonic Plague. Their business practices are very questionable. Recently, I ordered a pair of prescription glasses. I paid for the purchase in cash ($400 plus). I was told I did not need a receipt but fortunately, I did not leave the store until they provided one for me. When I went to pick up my prescription glasses the lenses were in a different frame than the frame that I had ordered. I insisted that Eye to Eye made an error and they disagreed. I refused to take delivery of the glasses and requested the frames that I had ordered. Eye to Eye told me that since it was buyerâs remorse and because the lenses were already created for the frames that I allegedly ordered I would need to eat the cost of the lenses. I tried to explain that they made an error. When I placed the order, I took a photo of myself on my phone wearing the frame I picked out to show a friend of mine. Even after I showed the sales person the photo, Eye to Eye did not want to return my money. Since they were out of stock of the frame I ordered and could not reorder the frame they wanted me to pick out another frame. This was not acceptable. I spent a considerable amount of time picking out my frame, they made an error, and then they wanted me to pay for their error. I was incensed at how they had treated me. Therefore, I demanded all of my money back. Again, they balked, so I threatened to contact the police if they did not comply with my request. Only then did they
Read more

2009 Stay away from Eye to Eye like the Bubonic Plague. Their business practices are very questionable. Recently, I ordered a pair of prescription glasses. I paid for the purchase in cash ($400 plus). I was told I did not need a receipt but fortunately, I did not leave the store until they provided…

2009 Stay away from Eye to Eye like the Bubonic Plague. Their business practices are very questionable. Recently, I ordered a pair of prescription glasses. I paid for the purchase in cash ($400 plus). I was told I did not need a receipt but fortunately, I did not leave the store until they provided one for me. When I went to pick up my prescription glasses the lenses were in a different frame than the frame that I had ordered. I insisted that Eye to Eye made an error and they disagreed. I refused to take delivery of the glasses and requested the frames that I had ordered. Eye to Eye told me that since it was buyerâs remorse and because the lenses were already created for the frames that I allegedly ordered I would need to eat the cost of the lenses. I tried to explain that they made an error. When I placed the order, I took a photo of myself on my phone wearing the frame I picked out to show a friend of mine. Even after I showed the sales person the photo, Eye to Eye did not want to return my money. Since they were out of stock of the frame I ordered and could not reorder the frame they wanted me to pick out another frame. This was not acceptable. I spent a considerable amount of time picking out my frame, they made an error, and then they wanted me to pay for their error. I was incensed at how they had treated me. Therefore, I demanded all of my money back. Again, they balked, so I threatened to contact the police if they did not comply with my request. Only then did they
Read more Show less

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Business Hours

SUN

Closed

MON

11:00AM–05:00PM

TUE

11:00AM–05:00PM

WED

11:00AM–05:00PM

THU

11:00AM–02:00PM

FRI

11:00AM–05:00PM

SAT

11:00AM–02:00PM

(410) 376-7070

Visit Website

Get Directions

Customer Reviews

1.0 / 5.0 (1 review)

Write a Review

A B — Jan 30, 2012

2009 Stay away from Eye to Eye like the Bubonic Plague. Their business practices are very questionable. Recently, I ordered a pai…

2009 Stay away from Eye to Eye like the Bubonic Plague. Their business practices are very questionable. Recently, I ordered a pair of prescription glasses. I paid for the purchase in cash ($400 plus). I was told I did not need a receipt but fortunately, I did not leave the store until they provided one for me. When I went to pick up my prescription glasses the lenses were in a different frame than the frame that I had ordered. I insisted that Eye to Eye made an error and they disagreed. I refused to take delivery of the glasses and requested the frames that I had ordered. Eye to Eye told me that since it was buyerâs remorse and because the lenses were already created for the frames that I allegedly ordered I would need to eat the cost of the lenses. I tried to explain that they made an error. When I placed the order, I took a photo of myself on my phone wearing the frame I picked out to show a friend of mine. Even after I showed the sales person the photo, Eye to Eye did not want to return my money. Since they were out of stock of the frame I ordered and could not reorder the frame they wanted me to pick out another frame. This was not acceptable. I spent a considerable amount of time picking out my frame, they made an error, and then they wanted me to pay for their error. I was incensed at how they had treated me. Therefore, I demanded all of my money back. Again, they balked, so I threatened to contact the police if they did not comply with my request. Only then did they
Read more

2009 Stay away from Eye to Eye like the Bubonic Plague. Their business practices are very questionable. Recently, I ordered a pair of prescription glasses. I paid for the purchase in cash ($400 plus). I was told I did not need a receipt but fortunately, I did not leave the store until they provided…

2009 Stay away from Eye to Eye like the Bubonic Plague. Their business practices are very questionable. Recently, I ordered a pair of prescription glasses. I paid for the purchase in cash ($400 plus). I was told I did not need a receipt but fortunately, I did not leave the store until they provided one for me. When I went to pick up my prescription glasses the lenses were in a different frame than the frame that I had ordered. I insisted that Eye to Eye made an error and they disagreed. I refused to take delivery of the glasses and requested the frames that I had ordered. Eye to Eye told me that since it was buyerâs remorse and because the lenses were already created for the frames that I allegedly ordered I would need to eat the cost of the lenses. I tried to explain that they made an error. When I placed the order, I took a photo of myself on my phone wearing the frame I picked out to show a friend of mine. Even after I showed the sales person the photo, Eye to Eye did not want to return my money. Since they were out of stock of the frame I ordered and could not reorder the frame they wanted me to pick out another frame. This was not acceptable. I spent a considerable amount of time picking out my frame, they made an error, and then they wanted me to pay for their error. I was incensed at how they had treated me. Therefore, I demanded all of my money back. Again, they balked, so I threatened to contact the police if they did not comply with my request. Only then did they
Read more Show less