Past experiences with Chase Parkway Subaru had been pretty good. A recent experience tainted that. Our car wasn't shifting correctly so something was wrong with the transmission. They called and said that the transmission was OK which was a huge relief. They said the transmission oil filter had been crushed and was slowly leaking. They said they needed to flush the entire transmission and it would be good to go. When asked how it happened, they said that someone used an oil filter wrench on it by accident because it looks similar to the oil filter. Well, we bought the car there Certified used & we always had the oil changed by them. They stated they would never have made that mistake. Subsequently they changed their story and said the filter never was crushed but that was just a common way for transmission fluid to leak. Really, how much out of pocket would it cost them to flush it yet they refused. After several discussions we paid the $400 and they lost a loyal customer.