Every computer that comes into a Schrock Service Center represents a person who can't do the things they want to do because a technology problem is standing in their way. Schrock wins awards for service year after year because we understand that computer repair problems are not technical issues that need to be resolved. They are obstacles to real people doing real things that are important to them. Schrock's job in every computer repair is to remove that obstacle by providing innovative customer-focused solutions. As a company we look at every repair job as an opportunity to identify a specific computer problem, explain it in plain language and give our customers options so they can choose the course that best meets their needs, budget and timeline. When we have completed a computer repair our customers should be able to say they are satisfied with our work. If they can't say that for any reason we have failed and need to make it right. Our goal is 100% customer satisfaction. No exceptions.