Attention Dung Nguyen Lotus Zen Facials & Nails Spa 12303 N Eldridge Pkwy # D Cypress, TX 77429 Worst experience of my life! I made an appointment a week ago for the Thursday, September 12th at 10:30 am....When I walked into Lotus Zen Spa at 10:25am, I told Tina ( the owner) I had a scheduled 10:30 appointment with Lee. ...Lee was working on another lady at the time and told me it would be another 15 minutes until she could get to me...at 10:50 Lee turned on hot water and asked me to put my feet in it and walked away...She did not ask me if the water was too hot, which it WAS too HOT, or did she turn on the massaging chair for me , the control was hanging on the ground so I could not see it. At 11:05 am Lee is finally finished with customer and walks over to me and asks me if the water was ok? And asks me if I would like the massaging chair on...which is what she should of done in the first place. At 11:08 Lee clips deep into the skin of my big toe on my right foot, I screamed , and my toe starting bleeding profusely.... I noticed Tina ( the manager) was in the chair over , with another customer and did not even ask me if I was ok, she just gave me a dirty look and rolled her eyes and looked away. What kind of manager does this? ..UNACCEPTABLE!!!....Lee went on with my pedicure and apologized for cutting into the skin of my right toe ( it took 10 minutes for the bleeding to stop) ...I noticed the three lady customers ,in the spa, that were all EXTREMELY LOUD and RUDE were

Fantastic place and very clean. My nail tech was Tina and my nails came out looking great, ,my go to place for nails and pedis