If you want a firm that constantly talks about client service, but consistently fails to deliver, pick Boston Web Marketing. The empty talk, coupled with the total contempt shown to clients in the in-office conversations where clients are put down as barely legitimate con artists scamming all their clients, & not deserving of respectful consideration of any of their Marketing, Reputation Management, or SEO concerns will send your employee morale plummeting faster than the Dow in a recession. The pot & the kettle come to mind. The opposite of the old adage is true here - at Boston Web Marketing, the client is always at fault. Management may not say this to your face. But when a client calls in with a concern, expect a predictable pattern: 1) Surprise shown that the client expects SEO services to encompass something more than posting their business name on a set of 5 listing sites, Facebook and Twitter 2) Bumbling confusion trying to understand what the client actually wants, since in most cases, simple client requests, like 301 redirects, or multiple domains per website are issues that not only has no rep ever been trained on, there has been no firm policy set on whether these constitute good or bad SEO practices. Then management is always astonished by the pattern of so many clients cancelled after 4 months, saying they're not seeing an ROI.