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Diamond Auto Group offers a wide selection of new and used Buick, GMC, Chevrolet, and Cadillac vehicles to the greater Worcester area.

Services
car dealers
used car dealers
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Reviews (2)
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thanh nguyen
· Apr 16
STAY AWAY FROM THIS "STEALERSHIP" !!!! I came there to purchase a brand new 2012 Cadillac SRX AWD….. A salesman named Michael Deppe let me test drove in one…. We negotiated and agreed on the price upon an invoice of a 2012 SRX AWD. When I was asked to pick the one with the interior that I like, it turned out the one that I picked was a FWD. The salesman did not say anything nor even adjusted the price to the FWD which is $2500 less than the AWD. When I spoked to the salesman about this matter, he promised me this promised me that but none was delivered. The worse part is, he will pick up his cell phone in a heartbeat before the contract is signed, when the problem occurred, you can never reach him through his cell phone. When I asked to speak to the General Manager about the problem, he transferred me to the owner's wife named Lisa. After the salesman told her what I was complaining about, she said she was gonna go pull the deal from the computer and NEVER COME BACK. She had someone else deal with me. I asked them to give me some accessories instead to make up for the difference and all the owner can give me is a stupid pitiful "discounted price on parts and labor". He said that was not his fault when clearly his salesman give me the FWD with the AWD's price. They kept on trying to convince me to trade my car for the AWD so they can take advantage of me again. THEY ARE JUST THIEVES WHO ROB PEOPLE'S HARD EARNED MONEY LEGALLY!
Updated Sep 04
Amy Oreto
· Dec 13
I purchased a pre-owned vehicle 2 1/2 weeks ago. When I was there to test drive it, it was dead and needed to be jumped. Assuming it had just been on the lot for a while didn't think much of it. Picked it up and drove it home, and wouldn't start less than an hour after shutting it off. We let the sales guy know, and said we'd keep him posted as something wasn't right. Hard starting each time, we replaced the battery on our own dime. Dash board kept going out, various warnings kept getting displayed. Last night after shutting it off to get my kids from school, the car was dead. Couldn't even jump it this time, so had it towed to a local Cadillac dealer. Contacted Diamond, and they said we'd have to tow it there, and we'd have to pay for the labor to fix it. They'd pick up the cost of the parts. A 2 week old car that has a seized motor starter is my issue? They were nice enough to comment that I had the battery replaced and couldn't be sure that wasn't the issue. So now I find myself paying a $1000 dollars out of my pocket to fix the car. After a heated conversation they agreed if we paid to tow it 60+ miles to them they would fix it on their dime so we wouldn't blast them on social media. No thank you sir. You will be hearing a lot more from me. I love social media. Never ever buy a used car from them. They do not stand behind their vehicles. Shady business at best.
Updated Sep 04
Detailed Information
  • Location Typeunknown
  • Opening Date1989
  • Annual Revenue Estimateunknown
  • SIC Code show
  • Employees20 to 49
  • Contactsshow